Privacy Policy

1. Introduction

ThunderStrike 24, operated at 24thunderstrike.com, is a Canadian social arcade entertainment platform providing free, interactive digital experiences to adults aged 19 and over. We are committed to protecting the privacy and personal information of every visitor and registered member of our platform.

This Privacy Policy has been drafted to comply fully with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and its associated regulations. By accessing or using ThunderStrike 24, you acknowledge that you have read, understood, and agree to the practices described in this document.

Our Privacy Officer is responsible for ensuring compliance with PIPEDA and can be reached at privacy@24thunderstrike.com. We encourage you to contact us with any questions or concerns about how we handle your personal information at any time.

ThunderStrike 24 does not involve real money, gambling, or financial transactions of any kind. Our platform is a purely recreational digital entertainment service. Despite the free nature of our service, we take your privacy as seriously as any commercial organization, and we strive to maintain the highest standards of data stewardship.

2. Information We Collect

We collect only the minimum personal information necessary to provide our arcade entertainment services and maintain a safe, enjoyable platform for all Canadians. The following table outlines the categories of information we may collect:

We do not collect sensitive personal information such as financial data, government-issued identification numbers, health information, or biometric data. ThunderStrike 24 is entirely free-to-use with no payment processing capabilities on our platform.

3. How We Collect Information

ThunderStrike 24 collects personal information through several methods, all of which are transparent and conducted with your awareness:

Direct Collection: When you register for an account, submit a contact form, participate in community features, or subscribe to our newsletter, you provide information directly to us. We clearly indicate which fields are required and which are optional at the point of collection.

Automated Collection: Our web servers and analytics tools automatically collect certain technical data when you visit our site. This includes your IP address, referring URL, browser and device information, and session-level activity data. This collection occurs through standard web server logs and, where consent is given, through analytics cookies.

Cookies and Similar Technologies: We use cookies, local storage, and session storage to maintain your preferences, support platform functionality, and understand aggregate usage patterns. Please see Section 9 for full details, and review our separate Cookie Policy at cookies-page.php.html.

Age Verification: We collect a confirmation that you are 19 years of age or older and reside in Canada. This is stored locally in your browser and is not transmitted to our servers as a separate personal record.

4. Use of Information

All personal information collected by ThunderStrike 24 is used solely for legitimate purposes related to providing, improving, and securing our arcade entertainment platform. We rely on the following legal bases under PIPEDA:

• Service Delivery: To create and manage your account, authenticate your sessions, and provide access to Street Racer Blitz and other interactive digital experiences on our platform.
• Platform Improvement: To analyse usage patterns, identify technical issues, and develop new features that enhance the entertainment experience for all users.
• Communications: To respond to your support inquiries, send service-related notifications, and, where you have opted in, deliver newsletters or platform updates.
• Safety and Integrity: To detect and prevent fraudulent activity, enforce our Terms of Service, protect intellectual property, and maintain a respectful community environment.
• Legal Compliance: To meet our obligations under applicable Canadian law, including responding to lawful requests from regulatory authorities.

We do not use your personal information for profiling for commercial advertising purposes, nor do we sell, rent, or trade personal information with third parties for their own marketing use.

5. Disclosure of Information

ThunderStrike 24 does not sell your personal information. We may share information only in the following limited circumstances:

Service Providers: We engage carefully selected third-party service providers (hosting infrastructure, email delivery, analytics) who process data on our behalf under strict contractual data processing agreements. These providers are not permitted to use your information for any purpose other than providing services to ThunderStrike 24.

Legal Requirements: We may disclose personal information where required by law, court order, or other legal process. We will, where legally permissible, notify you of such a disclosure.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, personal information may be transferred to a successor entity. We will notify affected users and ensure that the successor is bound by privacy obligations at least as protective as those in this policy.

With Your Consent: We will seek your explicit consent before disclosing personal information in any manner not described in this policy.

All third-party providers that we engage are evaluated for their privacy practices, and we prefer providers who maintain data within Canadian or equivalent jurisdictions. Where data is transferred internationally, we take steps to ensure adequate protection.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Our general retention schedules are as follows:

• Account Data: Retained for the life of the account plus 12 months following account closure, unless a longer period is required by law.
• Support Communications: Retained for 24 months from the date of the last communication.
• Server Logs and Technical Data: Retained for 90 days on a rolling basis for security and diagnostic purposes.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal information.
• Marketing Preferences: Retained until you withdraw consent, after which opt-out records are maintained indefinitely to honour your preference.

When personal information is no longer required, we securely delete or anonymise it in accordance with industry best practices.

7. Data Security

ThunderStrike 24 employs technical, organizational, and administrative safeguards proportionate to the sensitivity of the personal information we hold. Our security measures include:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your browser and our servers.
• Access controls limiting personal information access to authorized personnel on a need-to-know basis.
• Regular security assessments and vulnerability reviews of our platform infrastructure.
• Employee training on privacy obligations and data handling procedures.
• Incident response procedures to detect, contain, and remediate data breaches in compliance with PIPEDA's breach of security safeguards reporting requirements.

In the event of a privacy breach that poses a real risk of significant harm to individuals, we will notify the Office of the Privacy Commissioner of Canada and affected individuals as required under PIPEDA. We also maintain a record of all security breaches regardless of reporting thresholds.

While we strive to protect your personal information, no system is completely impenetrable. We encourage you to use strong, unique passwords and to notify us immediately if you suspect unauthorized access to your account.

8. Your Rights Under PIPEDA

As an individual whose personal information is held by ThunderStrike 24, you have the following rights under PIPEDA:

• Right of Access: You may request access to the personal information we hold about you, along with an explanation of how it has been used and to whom it has been disclosed.
• Right to Correction: If you believe personal information we hold is inaccurate, incomplete, or outdated, you may request that we correct it.
• Right to Withdraw Consent: Where our processing of your personal information is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.
• Right to Complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your personal information in compliance with PIPEDA.

To exercise any of these rights, please contact our Privacy Officer at privacy@24thunderstrike.com. We will respond to your request within 30 days. In certain cases, we may need to verify your identity before processing your request.

If you are dissatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by phone at 1-800-282-1376.

9. Cookies and Tracking Technologies

ThunderStrike 24 uses cookies and similar technologies to support platform functionality, remember your preferences, and analyse how our services are used. We present a cookie consent banner on your first visit, allowing you to accept or decline non-essential cookies.

Essential Cookies: Necessary for the platform to function. These cannot be disabled as they support age verification state, session management, and security functions. They do not track personal information for marketing purposes.

Analytics Cookies: Used to collect aggregate data about platform usage. If you accept analytics cookies, we gain insight into which pages are most visited and how users navigate our arcade. This data is anonymised where possible.

Preference Cookies: Store your display and language preferences so they persist across visits without requiring you to reconfigure settings each time.

You may manage your cookie preferences at any time by updating your browser settings or contacting us. Please note that disabling certain cookies may affect the functionality of our platform. For full details, please see our Cookie Policy.

10. Children's Privacy

ThunderStrike 24 is strictly intended for adults aged 19 years and over who reside in Canada. We do not knowingly collect personal information from individuals under the age of 19. Our age verification mechanism is presented to all new visitors and requires confirmation of eligibility before accessing our platform.

If we become aware that we have inadvertently collected personal information from a person under the age of 19, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided personal information to our platform, please contact us immediately at privacy@24thunderstrike.com.

We take this obligation seriously and we continually review our intake procedures to minimise the possibility of under-age access to our entertainment platform.

11. Changes to This Policy and Contact

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through a notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your personal information. Your continued use of ThunderStrike 24 following the posting of changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer, ThunderStrike 24
• Email: privacy@24thunderstrike.com
• General Inquiries: hello@24thunderstrike.com
• Legal Matters: legal@24thunderstrike.com
• Website: 24thunderstrike.com
• Location: Toronto, Ontario, Canada

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the Office of the Privacy Commissioner of Canada.